1. It Ships When We Say Or You Don't Pay.
Before processing any order, we'll check with our suppliers to be sure it can be shipped on time. If not, we'll suggest similar items that can be produced in time. We guarantee that your order will ship on or before a specific date.
2. Your Order Will Be Fulfilled Accurately.
Every order you place is reviewed, processed, and monitored from beginning to end. Your order will be under the constant watch of promotional product experts to assure absolute accuracy.
3. Our Products are Available When Needed.
Sometimes the best laid plans get delayed and suddenly it's crunch time. We work with hundreds of suppliers who offer rush services. Even if it's not a rush, rest assured that Swagville always checks availability on every order before we make a commitment.
4. Your Product Will Look Good and Be of High Quality.
A single promotional item can last for years. And for a long as your customers have it, it has to look good and perform well. We insist that every job is proofed and approved in writing by you before production. Our proofs and order confirmations are sent electronically for your review. If it's not right, tell us. We'll make it right. You will get exactly what you ordered, free of defects. We guarantee it.
5. We Will Respond Quickly to Your Concerns.
You have deadlines and plenty of things to do. We won't keep you waiting. We'll do out best to get you the information you need when you need it. We guarantee to return every call within one business day.
6. We Will Deliver Genuine Value and Competitive Pricing.
We work on your behalf to negotiate the best value on every order. Notice that we didn't say the "cheapest prices." Your image is too important to cut corners and risk compromising quality or delivery. That doesn't mean that Swagville doesn't offer competitive prices. We do. It just means that when you're buying from us, you're getting genuine, guaranteed value on every single dollar.
7. We Will Explain All Charges.
You will always know the total cost and details of your project before we start production. If there is a change, we'll let you know in advance. We'll never ask you to pay for anything that isn't presented to you and approved by you in writing.
8. You Will Have Easy Access to Products and Prices.
Whether you use Swagville's easy online search tools or choose to use the Promo Wizard, you'll have instant access to information on over 300,000 promotional products. Once you've found the just-right items, you can create virtual samples to see what the products will look like with your logo and sales message. Our information is updated daily and personally verified with suppliers before any order is processed.
9. Samples will be Available.
We always suggest ordering a sample of the items before you buy to be sure it's exactly what you want. There are a couple of ways to do samples. First, you can get a representative sample with someone else's imprint. We can generally get these in just a few days. You can also get a "production proof" of your exact item with your imprinting. If there is a charge for samples, you'll be credited for the sample if you place an order for the same item within 60 days.
10. You Will Have Variety of Product Selection and Options.
We have access to over 300,000 promotional products. But finding cool stuff is only part of the job. To make promotional advertising work, you need to match the products to your goals, audience, location, timing, and budget. Just give us a call or use Swagville's Promo Wizard to put our team to work for you. We'll deliver a custom proposal, generally within two business days.
11. We Can Deliver Custom Work.
"You never know 'til you ask." We've handled some pretty strange requests. If you're looking for something that's really out there, let us know. If it can be done, we'll find a way to do it. Of course, unique doesn't always translate into results. We'll help you make it. Most important, we'll help you make it work.
12. We are Easy to Reach.
We'll never miss an opportunity to earn your business. You can reach us through the website, e-mail or phone. We guarantee follow-up within one business day.
13. We Will Save You Time.
If you're buying promotional products, there's a pretty good chance that it's not your full-time job. Fortunately, it is ours. So while you're busy keeping up with everything else, we're working full time for you. Go ahead, save some time and put us to work. We don't mind. After all, we really don't have anything else to do.
14. We Share Product and Promotional Knowledge.
Most anyone can slap a logo on a tee shirt or pen. But only a select few have over three decades of real-world promotional experience that we offer. From daily industry research to printing expertise, a full-blown creative department, and total campaign management, our team is about as good as it gets.
15. We Will Earn Our Company Reputation with Every Order.
Why is this at the bottom of the list? It's pretty simple, really. If we don't keep the first 14 promises on every single order, our reputation doesn't mean a thing. We welcome the opportunity to keep every promise for you on your next promotional project.

Please refer to Terms and Conditions for detailed information and specific terms and conditions of sale.

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